Wednesday, September 17, 2008

Number 1 on Trip Advisor

As a spoiled innkeepers dog, I do have some responsibilities around here.  I meet and greet all the guests.  I make sure they pass the scent test and show them to their rooms.  I am always at the door to welcome them back after their day out or returning from dinner.  I am also blogging about my life here at The Craftsman B&B and what there is to see and do around Pacific City.  Another thing I do is make sure our guests have had a great stay.  I log on to TripAdvisor.com, bedandbreakfast.com and bnbfinder.com to read reviews our guests have written to tell potential guest about their stay.

So today, I log on and find that we have become the number 1 B&B in Pacific City!  See for yourself here.  This is huge, we are the newest B&B in town and of course, we have always thought we were doing a good job.  It's simple really, we treat guest just as we would like to be treated when traveling.  Mike and Laura have stayed at 5 star hotels and other B&B's to gauge their service and accommodations.  They have taken what they liked and applied it to running the B&B.  They also make sure not to do things they have seen and didn't like.  You don't have to spend a bag full of money to get great service.  If you do spend that much, you should expect great, outstanding service.  When you don't, you may not be a happy guest.  The value isn't there.  Maybe the rate is higher for another reason.  Hotels will raise rates for events in town.  Other places add a list of packages for more profit, our packages save you money based on if you purchased the items separately.  It's about providing what guests want, not the till at the end of the day.

We know what most of our guests want.  How is that?  We ask.  We meet them and talk to them.  We learn from them.  We recommend restaurants to them based on what we think they will like.  We recommend sites to see based on what they have already seen and liked.  We visit the sites, hikes, restaurants.  When they return, we talk to them some more, ask what they thought, we learn.

So if you come and visit, are we going to talk your ear off?  No, you are here to relax, we are here to make sure you do.  We will ensure you have a great stay.

So number one,  yeah, we're excited.  We are going to do our very best to keep it that way.  Come discover the Oregon Coast to visit me and find out for yourself.  We are sure you will love our little town and your stay with us.  If you have stayed with us in the past and written a review online, we thank you.  If you haven't, we would love for you to share your experience.  Don't forget to say what a great dog I am.  Do they make those giant foam fingers for dogs?

1 comment:

Anonymous said...

Congratulations Oscar, Mike and Laura on your #1 ranking for B&B's. You certainly are deserving. I know all three of you have worked very hard to make the Craftsman B&B a sucess. (Well maybe two of you have worked hard, I'm not convinced Oscar does that much work around the place.) We hope to get back there soon.
-Greg and Ruth